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Custormer Care

Customer Service Commitment:

At R.M.H.S (CAMBODIA) CO., LTD., your satisfaction is our priority.

We are committed to delivering exceptional customer service at every step of your experience—from product inquiry to post-purchase support. Our team is trained to assist healthcare providers, clinics, pharmacies, and individual customers with professionalism, integrity, and care.

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What You Can Expect from Us:

  • Prompt Response: We aim to respond to all inquiries within 24 hours.

  • Reliable Support: Our customer care team is ready to assist you with product information, usage guidance, and after-sales service.

  • Clear Communication: We communicate with honesty, clarity, and respect in both English and Khmer.

  • After-Sales Assurance: We offer product usage guidance, warranty handling, and technical support where applicable.

  • Continuous Improvement: We value your feedback and use it to improve our products and services.

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Shipping:

We offer secure and reliable nationwide shipping.

  • Orders are processed within 1–2 business days.

  • Standard delivery takes 2–4 business days within Cambodia.

  • Express and bulk delivery options available upon request.

  • All shipments are traceable and handled with care.

 

Returns

We accept returns for defective or damaged products.

  • Notify us within 3 days of receiving the item.

  • Products must be unused and returned in original packaging.

  • Returns are subject to inspection before refund or replacement is issued.

  • No returns accepted for opened medical items, unless faulty.

 

Payment & Warranty

We accept:

  • Bank Transfer, ABA Pay, and Cash on Delivery (select areas).

  • Invoices are issued for all purchases.

Warranty Policy:

  • Certain medical devices and equipment are covered under a warranty period (up to 12 months).

  • Warranty covers manufacturing defects only—not misuse or wear-and-tear.

  • Contact us with your invoice and product serial number for warranty service.

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Need Help?
Reach out to our Customer Service Team:
📞 Phone: 
📩 Email: info@rmhs-med.com
🕘 Hours: Monday – Friday | 8:00 AM – 5:30 PM

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We’re here to support your healthcare journey—every step of the way.

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